Please note that the official working days at Al-Alamiya Store are from Saturday to Thursday. Our top priority is to provide you with the best online shopping experience because your comfort is our priority. Therefore, we have simplified the shipping and delivery process for you.
Al-Alamiya Store delivers your orders using the company's fleet, and in peak times, we may also use third-party courier services or individuals to ensure timely delivery to you.
The shipping time for orders from Al-Alamiya Store is between 3-5 business days, depending on the geographical area.
Order Placement Guidelines:
- You should place your order at least 3 days before the desired delivery date so that the delivery team can ensure the product is delivered on time. Please take into account possible delays and the preparation time required for some products based on their nature.
- For urgent orders, please contact customer service at 0534710497, and we will do our best to assist you.
Shipping Fees:
- The delivery fee is 25 SAR, inclusive of VAT.
- The cash-on-delivery fee is 17 SAR, inclusive of VAT.
Free Shipping: Al-Alamiya Store offers free delivery via the store's approved shipping company within the Kingdom (3-5 business days). For shipping costs to other countries, please contact us via the following email: [email protected]
Delivery Schedule:
- Deliveries occur from Saturday to Thursday, excluding Friday and official holidays.
Important Delivery Information:
- A signature will be required on the shipping receipt to confirm the receipt of the products as stated in the order statement.
- Delivery will be made to the registered address in the order, and the signature of any person present at the delivery address will be considered as confirmation of receipt.
In Case of Non-Receipt:
- If you are unable to receive the shipment at the scheduled time, please contact customer service to arrange for an alternate delivery time. The company will not be responsible for any orders that exceed 10 days from the initial scheduled delivery time.
- Please note that if you are unavailable to receive your order at the scheduled time twice, an additional delivery charge will apply for subsequent deliveries.
Liability and Responsibility:
- Al-Alamiya Store guarantees the safety of the order from theft or damage once it leaves the store until it is delivered to you. Al-Alamiya Store is not responsible for the product after you sign the receipt of delivery.
- Shipments within Saudi Arabia are handled by the store's approved shipping company.
- The estimated delivery time guide begins from the moment the order is shipped. Al-Alamiya Store is not responsible for any delays due to payment processing procedures by the customer.
- Additional shipping charges may apply if the delivery location is in a remote area.
Cancellation or Replacement:
- If you wish to cancel or exchange your order, please visit the Return and Exchange Policy page and follow the steps mentioned.
- Please note that if your order has already been shipped and you wish to cancel, you must wait until the item arrives, then proceed with the return process.
Thank you for shopping with Al-Alamiya Store!